Refund policy

Effective Date: June 30, 2026

At JerryCherry.co.uk ("JerryCherry," "we," "our," or "us"), customer satisfaction is our priority. We are committed to supplying high-quality natural health supplements and Over-the-Counter (OTC) medicines sourced from trusted manufacturers.

This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, exchanges, and order cancellations. It applies to all purchases made through www.JerryCherry.co.uk.

1. Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If a product is:

Faulty or defective;
Not as described;
Not of satisfactory quality; or
Unfit for its intended purpose,

you may be entitled to a repair, replacement, price reduction, or refund in accordance with UK law.

2. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 14 calendar days of delivery in accordance with the Consumer Contracts Regulations.

To qualify for a change-of-mind return, the product must:

Be unopened and unused;
Remain in its original packaging;
Have all tamper-evident seals intact;
Be in resalable condition;
Be accompanied by proof of purchase.

After notifying us of your cancellation, returned products should normally be sent back within 14 days.

Original outbound delivery charges will be refunded where required by law. You are responsible for return shipping costs unless otherwise required by law or unless the return is due to our error.

3. Non-Returnable Products

For health, hygiene, and safety reasons, we cannot accept returns of:

Opened dietary supplements;
Opened vitamins;
Opened herbal supplements;
Opened OTC medicines;
Products with broken safety seals;
Products that have been used;
Perishable goods;
Gift cards;
Clearance or final sale items.

These exclusions do not affect your statutory rights if a product is faulty or not as described.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during delivery;
Defective;
Expired on arrival; or
Incorrectly supplied,

please contact us within 7 days of receiving your order.

Please include:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging (if applicable).

After reviewing your claim, we may provide:

A replacement;
A full or partial refund;
A repair (where appropriate); or
Another remedy available under UK consumer law.
5. How to Request a Return

Before returning any item, please contact our Customer Support team.

JerryCherry.co.uk

Email: info@JerryCherry.co.uk

Phone: +44 1482 370679

Please provide:

Your full name;
Order number;
Product name;
Reason for the return;
Supporting photographs (if applicable).

Returns sent without prior authorisation may not be accepted.

6. Return Shipping Costs

If the return results from:

A defective product;
A damaged shipment;
An incorrect item supplied; or
Any error made by JerryCherry,

we will reimburse reasonable return shipping costs or provide a prepaid return label where available.

For eligible change-of-mind returns, customers are responsible for return postage unless otherwise required by law.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using your original payment method.

Refunds are generally completed within 5–10 business days, although your bank or payment provider may require additional processing time.

8. Exchanges

We are happy to exchange products where:

An incorrect item was supplied;
The product arrived damaged;
A manufacturing defect is identified; or
An exchange is appropriate under UK consumer law.

All exchanges are subject to product availability.

9. Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

Once an order has been dispatched, it cannot be cancelled but may still qualify for return under this policy and applicable UK law.

10. International Orders

Customers ordering from outside the United Kingdom are responsible for ensuring that products may legally be imported into their destination country.

JerryCherry.co.uk is not responsible for:

Customs delays;
Import restrictions;
Customs duties or taxes;
Product confiscation by customs authorities;
Regulatory actions by foreign government agencies.

Refunds are generally not available for products refused by customs due to local import restrictions unless required by applicable law.

11. Product Safety

Natural health supplements and OTC medicines should always be used in accordance with the manufacturer's instructions.

Customers should carefully read all labels, dosage instructions, ingredients, warnings, and precautions before use.

If you experience an adverse reaction, discontinue use immediately and consult a qualified healthcare professional.

12. Limitation of Liability

Nothing in this policy excludes or limits liability that cannot legally be excluded under UK law.

Subject to applicable law, JerryCherry shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase or use of products sold through our Website.

13. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

JerryCherry.co.uk

Unit A12 Troon Way Business Centre

Humberstone Lane

Leicester LE4 9HA

United Kingdom

Email: info@JerryCherry.co.uk

Phone: +44 1482 370679

Website: www.JerryCherry.co.uk

14. Changes to This Policy

JerryCherry reserves the right to amend or update this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on this page. The updated Effective Date shown above indicates the latest version.