Shipping policy

Effective Date: June 30, 2026

Thank you for shopping with JerryCherry.co.uk. We are committed to providing reliable, secure, and efficient delivery services to customers throughout the United Kingdom and around the world.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.JerryCherry.co.uk.

1. Business Information

JerryCherry.co.uk

Unit A12 Troon Way Business Centre

Humberstone Lane

Leicester LE4 9HA

United Kingdom

Email: info@JerryCherry.co.uk

Phone: +44 1482 370679

Website: www.JerryCherry.co.uk

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday to Friday, excluding UK public holidays.

During promotional periods, seasonal peaks, or periods of unusually high demand, order processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

3. Shipping Destinations

JerryCherry.co.uk currently ships to:

England
Scotland
Wales
Northern Ireland
Most international destinations where our products may legally be imported.

Some products may not be available for shipment to certain countries due to local laws, import regulations, or carrier restrictions.

4. Free Shipping

JerryCherry.co.uk is pleased to offer FREE Standard Shipping on all orders.

No minimum purchase is required unless otherwise stated during special promotions.

Free shipping applies to both domestic and international orders using our standard shipping service.

Where customers choose an optional premium or expedited shipping service (if available), additional charges may apply.

5. Estimated Delivery Times
United Kingdom

Estimated delivery time:

5–10 business days

Delivery times may vary depending on:

Delivery location;
Courier performance;
Weather conditions;
Public holidays;
High-volume shopping periods.
International Shipping

Estimated delivery time:

7–14 business days

International delivery times may vary depending on:

Destination country;
Customs clearance;
Local postal or courier services;
Import regulations;
Public holidays.

Customs inspections and local import procedures may occasionally result in longer delivery times.

6. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number (where available).

Tracking information may take up to 48 hours after shipment to become active.

7. Customs Duties, Taxes and Import Charges

International shipments may be subject to:

Customs duties;
Import taxes;
VAT or GST;
Customs processing fees;
Other government charges.

These charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated at checkout.

JerryCherry.co.uk has no control over these charges and cannot estimate their amount.

8. Import Regulations

Customers are responsible for ensuring that products purchased from JerryCherry.co.uk comply with the import laws and regulations of their destination country.

JerryCherry is not responsible for:

Customs delays;
Import refusals;
Product confiscation;
Import restrictions;
Regulatory actions by customs or government authorities.

Orders refused or confiscated because of local import regulations are generally not eligible for refunds unless required by applicable law.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details when placing an order.

If an order is returned because of:

An incorrect address;
An incomplete address;
Failed delivery attempts; or
Refusal of delivery,

additional shipping charges may apply before the order can be reshipped.

10. Lost, Stolen or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

Although we will gladly assist customers in resolving delivery issues, JerryCherry is not responsible for delays or losses resulting from:

Courier service disruptions;
Customs inspections;
Severe weather;
Transportation interruptions;
Industrial action;
Natural disasters;
Events beyond our reasonable control.

If your shipment appears delayed or lost, please contact us promptly so that we can assist in communicating with the carrier.

11. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number;
A description of the damage;
Clear photographs of the product;
Photographs of the shipping packaging.

After reviewing your claim, we may provide a replacement, refund, or another appropriate remedy in accordance with your statutory rights under UK consumer protection law.

12. Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

Once an order has been dispatched, it cannot be cancelled but may still qualify for return in accordance with our Return & Refund Policy and applicable UK law.

13. Natural Health Supplements and OTC Medicines

JerryCherry.co.uk supplies natural health supplements and Over-the-Counter (OTC) medicines.

Customers are responsible for ensuring that purchased products may legally be imported, possessed, and used in their country or jurisdiction.

Certain products may not be available for shipment to particular countries due to local regulatory requirements.

14. Force Majeure

JerryCherry shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters;
Floods;
Severe weather;
Government actions;
Customs inspections;
Transportation disruptions;
Public health emergencies;
Industrial disputes;
Carrier service interruptions.
15. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

JerryCherry.co.uk

Unit A12 Troon Way Business Centre

Humberstone Lane

Leicester LE4 9HA

United Kingdom

Email: info@JerryCherry.co.uk

Phone: +44 1482 370679

Website: www.JerryCherry.co.uk

16. Changes to This Shipping Policy

JerryCherry reserves the right to amend or update this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page. The Effective Date shown above indicates the latest revision.